Policy for Returns and Exchanges
AKAT assures customers about the quality of products purchased through our website. We would like you to contact us for minor alterations/changes for your product, which will be taken care of by us at zero cost.
However, if you are not happy with the product, we have the following options available:
EXCHANGES AND RETURNS
If you'd like to exchange or return your outfit, please write to us at akat.anjali@gmail.com with your order number and reason for exchange/return within 5 days of receiving your order. Our team will get back to you with the exchange/return procedure. Please follow the steps and ship the product back to us within the timeline stated.
- Kindly ensure that the product you return is unused and unworn with the original tags intact. Once we receive the product, our Quality Check team will inspect it for any signs of wear and tear, following which we will process your exchange. Exchange pieces will be processed as per our shipping timeline, as all pieces are made to order.
- Exchanges or returns will only be processed after discussion on email. Any outfits sent to our store without prior discussion on mail will not be accepted and would have to be picked up by the customer.
- Please note that products once exchanged are not eligible for a second exchange or return.
- Products purchased on sale will not be eligible for return or exchanges and are considered final sale.
- Customized products and products purchased using credit notes will not be eligible for exchanges or returns.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.