Policy for Returns and Exchanges​

At AKAT, every piece is made slowly, by hand. We stand behind our work — and we want you to love what you wear. If something isn't right, we'll do our best to make it right.

Shipping

We ship across India and internationally. All orders are handcrafted and shipped from our atelier.

Free shipping on all domestic orders. Dispatched within 3–5 working days of order confirmation. Delivered in 3–7 business days depending on location.

Cash on Delivery is available on orders under ₹15,000 across India.

International shipping is calculated at checkout based on destination. Delivered in 10–14 business days. Any customs, duties, or import taxes are borne by the customer.

You will receive a tracking link on WhatsApp and email once your order ships.

Some pieces are made after ordering. These take longer — the timeline is mentioned on the product page. We will keep you posted at every step.

Alterations — always free

If your piece needs minor alterations to fit better, write to us at akat.anjali@gmail.com. We take care of it at no cost.

Exchange or Credit Note

You have 7 days from the date of delivery to request an exchange or store credit. Write to us at akat.anjali@gmail.com with your order number and reason.

Once approved, our team will share pickup details. When we receive the piece and quality check confirms it is unworn, we will process the exchange or issue a credit note valid for 2 months.

We do not offer cash refunds on delivered orders. All eligible returns are honoured as an exchange or credit note only. Cash refunds are processed only if the item was shipped incorrectly or is missing. Read our Cancellation & Refund policy for details.

Return Shipping — on us

We cover return shipping for all eligible exchanges across India. Please wait for pickup confirmation before shipping the piece back — unapproved returns cannot be accepted.

What we can accept

Pieces that are unworn, unwashed, with original tags intact.

Requests raised within 7 days of delivery.

One exchange per piece — pieces already exchanged cannot be exchanged again.

What we cannot accept

Sale items — final sale, no exchange or return.

Customised or made-to-order pieces.

Pieces purchased with a credit note.

Pieces without tags or showing signs of wear.

Gift cards.

Damaged or Wrong Items

Please check your order the moment it arrives. If anything is damaged, defective, or incorrect, WhatsApp us at +91 86575 25624 or email akat.anjali@gmail.com within 48 hours with a photo. We will sort it out immediately — full replacement, at no cost to you.

Questions? Message us any time on WhatsApp.

— Anjali & the AKAT team