At AKAT, every piece is made slowly, by hand. If your plans change, we understand. Here is how cancellations and refunds work.

Cancelling an Order

You can cancel your order within 24 hours of placement, provided it has not already been shipped. WhatsApp us at +91 86575 25624 or email akat.anjali@gmail.com with your order number.

Once we confirm cancellation, we will process the refund to your original payment method within 7 business days. Bank clearing times may add another 2 to 3 days.

Cannot Be Cancelled

Orders that have already been shipped or dispatched.

Customised or made-to-order pieces once production has begun.

Orders placed more than 24 hours ago.

For pieces that have already shipped, please see our Shipping & Returns policy for exchange options.

Cash on Delivery Orders

COD orders can be cancelled up to the point of dispatch. Once dispatched, if you refuse delivery, the order is treated as a return under our standard exchange policy — meaning credit note only, not a cash refund.

When We Issue Cash Refunds

Cash refunds are issued in these situations only:

Order cancelled within 24 hours, before shipment — refunded to original payment method.

Order shipped incorrectly — wrong item, missing item, or damaged on arrival — refunded or replaced at our cost.

Order not delivered — after courier investigation confirms non-delivery — refunded to original payment method.

For any other reason after delivery, we offer an exchange or credit note. Read our Shipping & Returns policy for the full details.

Refund Timelines

Once approved, refunds are processed within 7 business days. Depending on your bank or card issuer, it may take an additional 2 to 3 days to reflect in your account.

Questions? Message us on WhatsApp — we are here.

— Anjali & the AKAT team